Help & Research Support
Find comprehensive answers to your technical and logistical inquiries. Strictly For Laboratory Research Use Only. Not for human consumption. Our support team is dedicated to providing documented data and verified standards for your research projects.
Product FAQ
What is the purity level of your research peptides?
Our peptides are sourced from cGMP certified facilities and undergo rigorous lab testing to ensure a minimum purity level of 99%. Each batch is verified for identity and purity through HPLC and MS analysis.
Can these products diagnose, treat, cure, or prevent disease?
No. Southern Compounds products are not intended to diagnose, heart, cure, or prevent any disease or medical condition.
How should the compounds be stored upon arrival?
Lyophilized peptides are stable at room temperature for short periods, but for long-term storage, they must be kept at -20°C. Avoid repeated freeze-thaw cycles and protect from light to maintain structural integrity.
Do you provide Certificates of Analysis (CoA)?
Yes. Transparency is core to our mission. Certificates of Analysis for each batch are available upon request. These documents verify the purity and mass of the specific compound batch purchased for your research.
Logistics optimized for research integrity.
Shipping & Logistics
How are research compounds packaged for transport?
Every order is individually packaged with protective cushioning and shipped in discreet, secure mailers. Care is taken during the packing process to help safeguard product integrity throughout transit.
What are the standard shipping timelines?
Orders are typically processed within 24-48 business hours. Standard domestic shipping via major scientific carriers usually arrives within 3-5 business days. Express overnight shipping is available for urgent laboratory requirements.
Do you provide tracking information for lab supplies?
Yes. Upon dispatch, a tracking number and a PDF of the packing slip will be emailed to the primary researcher.
What is the protocol for damaged or compromised shipments?
If a package arrives with compromised structural integrity, do not open the internal vial seals. Document the damage with photography and contact our logistics department within 24 hours for a technical assessment and replacement protocol.
Compliance & Research Ethics
Are these products for human consumption?
Absolutely not. All products are strictly for laboratory research use only. In-vitro and experimental research applications are the sole intended purposes.
What is your quality assurance protocol?
We source only from certified cGMP facilities. Each batch undergoes rigorous third-party lab testing for purity and identity verification before being offered for research.
Compliance Notice
Research compounds are intended for laboratory research purposes only. Customers are responsible for complying with all applicable local, state, and federal regulations regarding their purchase, possession, and use.
What documentation do you provide?
We provide full transparency. Certificates of Analysis (CoA) from third-party labs are available for our research compounds to verify purity levels and scientific integrity.
Legal Mandate: Not for medical, therapeutic, or diagnostic clinical use. Strictly for scientific experimentation and research verification.
Returns & Refunds
What is your return policy for research compounds?
Due to the sensitivity and purity requirements of laboratory research peptides, we cannot accept returns once the product has left our controlled environment. This ensures that every researcher receives materials that have never been subject to unknown storage conditions.
Am I eligible for a refund if my order is damaged?
In the rare event of transit damage or shipment errors, please contact our support team within 48 hours of delivery with photographic evidence. Valid claims for damaged goods or incorrect items will be eligible for a full replacement or refund to the original payment method.
How do I initiate a refund request?
Please send an email to our logistics department with your order number and a brief description of the issue. Our scientific staff reviews all requests to ensure compliance with our purity standards and research-only protocols.
IMPORTANT: All products are strictly intended for laboratory research purposes only. Southern Compounds does not authorize the return of high-purity peptides once delivered to maintain the integrity of scientific research. Not for human or animal consumption.